Everything is made for you specifically — but if something arrives wrong, we fix it.
Damaged, defective or wrong item
Contact us within 30 days of delivery with a photo and we’ll send a replacement or a full refund, at no cost to you. No need to ship the item back.
Wrong size or change of mind
Because every item is printed for you specifically, we can’t accept returns for size or preference. Please check the size guide on each product page before ordering — if you’re unsure, write to hello@analogpic.com first and we’ll help you choose.
Lost packages
If tracking shows no movement for 15 days, contact us and we’ll open a claim with the carrier and reship your order.
Wrong address
If a package is returned because of an incorrect address, we’ll reship it once you cover the shipping cost.
How to start a claim
- Email hello@analogpic.com with your order number.
- Tell us what went wrong, and attach a photo if the item is damaged or incorrect.
- We’ll confirm the resolution — replacement or refund — within one business day.
Refunds
Approved refunds are issued to the original payment method. Depending on your bank or PayPal, the funds can take 5–10 business days to appear. Shipping costs are refunded when the fault is ours.
Order changes and cancellations
Production starts quickly, so we can only change or cancel an order before it enters production. Write to hello@analogpic.com as soon as possible and we’ll do our best.
Last updated: September 3, 2026